Agency Standards and Codes of Practice

Unless there is a prior agreement an employer does not need to give a reference. Depending on your relationship with the agency they may not even have been your employer (umbrella, ltd etc.) Normally the fact that you’ve given the details to the second agency is enough to show you have no concerns about your previous history with the first agency. Some insurers are now requiring a reference for drivers before adding them to fleet policies, so this could be a problem.

Try going into the original agency and asking for a ‘To whom it may concern’ letter setting out your accident claims history and timekeeping, disciplinary record, etc. If you think they will try and fob you off print out the letter yourself and take it in to be signed.