topcat:
Took my truck to Volvo at Croydon for an inspection and a couple of repairs, they charged the bargain price of £67 per hour and the bonus of returning my truck in a dirty, greasy state, guess I won’t be going there again!!!
PM if a miracle contract comes up!!!
Ady
Hmm things had started picking up on the customer service front when I started using Volvo Croydon.
BUT
I dropped my lorry in on Friday night for some warranty work (New Microwave/Fridge/Mattress & Drivers seat) a fuel leak from o/s tank & I damaged a suzie.
When I dropped it I asked if it could be as early as poss as my driver was going straight from there to dover & would prefer to get the 12.15 boat.I asked the to ring my driver when the truck was ready (he would then ring me 1/2 hour before getting to mine giving me enough time to shower & get dressed)
I didn’t set my alarm as the phone call was gonna wake me.
I get a call at 10.00 am
(key green is me,blue is my driver & red is Volvo
Have you heard anything from Volvo yet
No have they not rang , whats the time now
10
Ok let me ring 'em I’ll call you back
Hello Volvo truck & bus south
Service please
speaking
It’s Sean from NSH here can you tell me how long before my lorry is ready
Hold on a minute
five minutes later
We couldn’t get all the jobs done, we’ve managed to replace the suzie and do a tempory repair to the fuel leak by blocking the breather pipe
Is that all?
Yes because you didn’t get here 'til late and we never had time to do the other jobs. It’ll be ready in about 15 mins
I’ll be down in about half an hour
It didn’t occur to me that they had obviously not done anything until I rang 'em after all how long does it take to plug in a suzie and block up the end of a breather pipe.
What annoys me is the fact that they knew I wanted the lorry early in the morning.Fair enough I should’ve been there for 16.00 but didn’t turn up 'til 19.00
so they never had time to do the Microwave & fridge (a process that requires the cupboards to be removed completely) but If that is all they were gonna do could they not have done it earlier and rang around 07.00
I could always re-book the warranty work but I cant get back the lost time from the morning