Now as most of you know nothing is ever straight forward with me 
I dropped the unit in on Friday pm for it’s first service (different dealer to the one I bought it from)
Nice pleasant young ladies on the service counter booked me in & told me it would be ready to pick up from 07.00am onwards.
On the way in I saw an old pal of mine that I grew up with who now works at the dealers I let him know I would just book motor in then come back for a chat, When I got back he’d disappeared (must be management 
)
Anyway I get a phone call at 07.10
young lady
“Have you left to pick up lorry yet”
(considering 10 seconds earlier I was still inspecting the back of eyelids) I replied
“no, Why”
Y.L
“We’ve had a couple of problems”
Me
“What kind of problems?”
Y.L
“The fitter who was working on your vehicle had to go home sick last night”
Me
“does that mean the service hasn’t been done?”
Y.L
“No the service has been done but when they put the cab up they smashed the windscreen so it wont be available until 10.30”
Me
“I know I never left anything loose in the cab!”
Y.L
“Dont worry we wont be charging you for the screen”
Me
" Ok as long as it’s ready for me today no probs"
Y.L
“ok see you at 10.30 then”
Now ironically considering the past history with this motor I was quite pleased with way this was handled.
They had the courtesy to ring me to save a wasted journey
They admitted to breaking the screen & rectified it before I arrive to pick it up
And the motor was ready spot on 10.30.
When I arrive I asked if the list of faults had been rectified she didn’t know at the time but assured me she would fax me a copy of the service sheet as soon as it is available.
I know at least one of the faults has not been done but it way down the list of priorities so considering what happened with the fitter I’m not surprised it was not done
All in all I’m pleased so far with their customer service level
Time will tell
.
